71 - Alternative Dispute Resolution
By Harvey S. Caras, President, Caras & Associates, Inc.,
Clarksville, MD
Cost: Non-Members: $15.00; Members: $10.00
70 - Production, Customers and Security - Strike Planning Considerations
By Edward Dowd, Cary, NC, Thomas G. Greaves III, Ogletree, Deakins, Nash, Smoak & Steward PC, Greenville, SC, Charles McLane, Executive Director, CUE, Inc., San Antonio, TX, CUE also recognizes three other contributors who have chosen to remain anonymous.
Cost: Non-Members: $15.00; Members: $10.00
69 - One Short Year to Make a Difference - The Vote's In - You Won - Now What?
By Ben F. Foster, Attorney, Cox Smith Matthews Incorporated, San Antonio, TX Ed D. Garrison, International Paper, Memphis, TN, John H. Kirkman, Sanford, NC, Jonathan T. Kurtz, Director of HR, Ametek, East Stroudsburg, PA, Charles McLane, Executive Director, CUE, Inc., San Antonio, TX, Anthony R. Patanella, Director of HR, Snap-On Tools Corp., Kenosha, WI
Cost: Non-Members: $15.00; Members: $10.00
68 - Staying Union-Free - Avoiding Triggers of Union Activity and Constructing Positive Employee Environments
by David W. Delker, Delker Consulting, Dallas,TX
Cost: Non-Members: $17.00; Members: $9.00
Analyzes negative conditions that lead to union organizing activity in the workplace and describes the creation of positive environments to avoid employee perceived need for outside help.
67 - Survey-Feedback-Action
by Elizabeth C. Lossing, PHR, Industrial Psychologist, Federal Express Corporation, Memphis, TN
Cost: Non-Members: $15.00; Members: $8.00
Describes the process in Federal Express whereby over 100,000 employees are surveyed annually with over 10,000 electronic reports generated within 48 hours of the close of the survey. Discusses the development of action plans within work groups and the Fedex commitment to continuous improvement.
66 - Retaining Positive Employee Relations Through a Natural Disaster
by James W. Gray, SPHR, Vice President, Human Resources, Asten, Inc. Charleston, SC
Cost: Non-Members: $15.00; Members $8.00
Illustrates the need to have a company disaster preparedness plan to ensure positive employee relations during a natural disaster.
65 - A Positive Discipline System
by
Edward R. Nussbeutel, Manager, Employee Relations, Carpenter Technology Corporation, Reading, PA
Cost: Non-Members: $15.00; Members: $8.00
Examines one company's change to a new Corrective Performance System from a traditional, punitive progressive discipline system.
64 - Union-Free Position Statements - Samples from 50 Companies
by Edward J. Dowd, Jr., Cary, NC
Cost: Non-Members: $15.00; Members: $8.00
Analyzes the pros and cons of having a union-free position statement and includes 50 sample statements from industries across the United States.
63 - Sense and Sensibility in the Workplace
by Stephen G. Deller, Deller and Associates,Columbia, SC
Cost: Non-Members: $8.00; Members: $5.00
Discusses workplace issues focused on by union organizers, especially following periods of employer downsizing, outsourcing, re-engineering, mergers and other cost-cutting efforts.
62-Coors Peer Review Complaint Program
by Mark Lacey, Manager of Employee Relations, Coors Brewing Company, Golden, CO
Cost: Non-Members: $8.00; Members: $5.00
Outlines Coors' present system for resolving employee complaints concerning disciplinary action, its history of results, and evolutionary milestones.
58-Managing the Separation Process Positively
by Virg Setzer, Director, Human Resources; and Joanie Shaw, Manager, Employment Practices, Johns Manville, Denver, CO
Cost: Non-Members: $8.00; Members: $5.00
Explains how to handle all aspects of a successful separation: how to treat former employees and also remaining employees; the legal implications; communications about the changes; and preparation and training of the management involved.
56-Pay for Performance
by David H. DeBaugh, Vice President of Human Resources, The William Byrd Press, Richmond, VA
Cost: Non-Members: $12.00, Members: $10.00
Examines one company's gain sharing experience complete with implementation steps and financial formula.
55-Don't Leave Field Personnel in the Dark
by Gary Garman, Manager of Professional Development and Employee Communications; and J. Benton Howie, Director of Human Resources, Siemens Stromberg-Carlson, Boca Raton, FL
Cost: Non-Members: $8.00; Members: $5.00
Reviews the importance of maintaining contact with a field workforce through various communications networks.
54-A Sampling of Union-Free Complaint Procedures
by Brian W. Gill President; and Russell G. Harris, Director of Publications, Master Printers of America, Arlington, VA
Cost: Non-Members: $8.50; Members $7.50
From open-door policies to appeal(s) committees, this is a collection of sample complaint procedures from union-free companies.
52-Training to Stay Union-Free
by Kenneth B. Yancey, Director of Employee Relations, E-Systems, Inc., Falls Church, VA
Cost: Non-Members: $4.00; Members: $3.00
Identifies the basic information every supervisor should be able to discuss simply and confidently with employees as the need arises. This guide is a prevention device, designed to be implemented before a union descends.
51-Removing Union Vulnerabilities
by William H. Tripp, Vice President, Human Resources, L. M. Berry and Company, Dayton, OH
Cost: Non-Members: $8.00; Members: $5.00
Examines one company's emphasis on understanding the vulnerability and potential costs involved when not if- organized labor mounts an effective campaign aimed at the white, pink and blue collar workforces.
50-People: 'The Only Appreciable Asset'
by Harold A. Phair, Director, Positive Employee Relations; and Walter F. Eells, Vice President, Management Development and Salaried Personnel Relations, United Technologies Corporation, Hartford, CT
Cost: Non-Members: $4.00; Members: $3.00
Documents a business strategy called Positive Employee Relations Leadership that centers on the human aspect of the workforce. Every new facility works on this "management-represented" basis.
48-Employee Orientation: 'Confidence, Pride and Commitment'
by Charles T. Walsh, Director of Human Resource Development, Stromberg-Carlson Corporation, Lake Mary, FL
Cost: Non-Members: $4.00; Members: $3.00
Identifies one company's approach to effectively integrate both new and existing employees into the organization. The key lies in three proactive words: confidence, pride and commitment.
46-Positive Human Resources Strategies in Downsizing and Outplacement
by Stanley R. Kase, Vice President, Human Resources, Plastics and Additives, CIBA-GElGY Corporation, Hawthorne, NY
Cost: Non-Members: $4.00; Members: $3.00
Faces the dilemma of terminating employees because of downsizing or "resizing," and offers useful advice to employers on how to minimize the pain for both those affected and the survivors.
44-Winning the Hearts and Minds of Your Employees
by John S. Hinkle, President, Employers Association of Florida, Longwood, FL
Cost: Non-Members: $8.00; Members: $5.00
Discusses the strategy management must follow to remain union-free, using an intriguing comparison to ancient war tactics.
43-Gaining Employee Acceptance: Whirlpool's Total Communications Program
by Ed Dunn, Vice President, Human Resources, Whirlpool Corporation, Benton Harbor, Ml
Cost: Non-Members: $4.00; Members: $3.00
Reviews Whirlpool's total program to gain employee acceptance - using many human resources tools to accomplish business objectives - and make the company more competitive.
42-An Oregon Steel Mill Proves Its Mettle
by Malcolm Putnam, Vice President, Human Relations, Oregon Steel Mills, Portland, OR
Cost: Non-Members: $4.00; Members: $3.00
Describes how one small company changed its management philosophy and not only survived, but flourished.
41-Peer Grievance Review - A Proven Approach to Employee-Problem Resolution
by Harvey S. Caras, . Former Manager, Employee Relations, General Electric's Appliance Park East, Columbia, MD
Cost: Non-Members: $4.00; Members: $3.00
Outlines a system of handling complaints and problems that earns employees' trust and commitment.
40-A Productive Alternative - EAP
by Michael P. Ballas, Personnel Manager, Pittsburgh Operations, Mine Safety Appliances Company, Pittsburgh, PA Cost: Non-Members: $4.00; Members: $3.00
Shows how the increasingly popular employee assistance programs induce social responsibility and promise significant cost benefits to the company.
39-Leading by Values
by Stephen B. Dolny, Consultant, Corporate Employee Relations Operation, General Electric Company, Fairfield, CT
Cost: Non-Members: $4.00; Members: $3.00
Explains how management can accommodate the different values of older and younger workers and still maintain an environment of integrity.
38-Strategic Human Relations Planning
by Gerry D. Turner, Vice President, Director of Employee Relations, California Federal, Los Angeles, CA
Cost: Non-Members: $4.00; Members: $3.00
Demonstrates concepts and programs for realizing employee relations objectives.
37-QWL - Employee Communication and Recognition in a Working System
by James A. Clark Manager, Employee Relations, Purolator Products, Inc., Fayetteville, NC; and Douglas L. Sheeran, Vice President, Human Resources, Purolator Automotive and Industrial Products, Rahway, NJ
Cost: Non-Members: $4.00; Members: $3.00
Emphasizes that positive employee relations programs do not just happen; they are established by sound, ongoing programs that are consistent, yet responsive to changing conditions.
36-Employee Relations Audits Just for the Health of It
by Gene R. Wode, Manager, U. S. Area Salaried Operations, The Dow Chemical Company, Midland, MI
Cost: Non-Members: $4.00; Members: $3.00
Discusses how an audit is one of the best ways for an employer to obtain an objective assessment of employee attitudes, morale and concerns.
35-Keep the Card Count Down
by David C. Met, Manager, Employee and Labor Relations, Union Carbide Corporation, Danbury, CT
Cost: Non-Members: $4.00; Members: $3.00
Explains the techniques necessary to initiate an effective counter campaign at the first sign of union activity.
34-Identifying and Developing Leadership - The Skill search Program
by Albert Lewis, Staff Director, Technical Products Group; and Jack Lucas, Corporate Director, Industrial Relations, Ball Corporation, Muncie, IN
Cost: Non-Members: $4.00; Members: $3.00
Suggests the many advantages of identifying promotable employees within your workforce.
33-Making Participative Management Part of Your Winning Strategy
by C. Arthur Tharpe, Manager, Employee Relations, Manville-Willows Plant, Manville Building Materials Corporation, Willows, CA
Cost: Non-Members: $4.00; Members: $3.00
Demonstrates how a company can integrate all levels of employees in decision-making policies for the benefit of all.
31-One Company's Experience with Day Care at the Workplace
by Alison A. Kenworthy, Assistant Director, Employee Facilities, CIGNA Corporation, Hartford, CT
Cost: Non-Members: $4.00; Members: $3.00
Describes the development of a pioneer company-sponsored child care facility at CIGNA.
26-Selling Your Company Benefits
by Paul C Serff; Director of Personnel and Distribution, The Donruss Company, Memphis, TN
Cost: Non-Members: $4.00; Members: $3.00
Discusses how a company can publicize the benefits it provides for employees.
23-The Coors Wellness Program: For People Who Are Sick and Tired of Being Sick and Tired
by Mark Wright, Director, Health Services, Adolph Coors Company, Golden, CO
Cost: Non-Members: $4.00; Members: $3.00
Outlines the five-point wellness program that Coors makes available to employees, including physical fitness, alcohol-abuse prevention and psychological diagnosis and referral services.
20-Growth and Success Through Employee Involvement
by John A. Savage, Manager, Personnel Services, Nucor Corporation, Charlotte, NC
Cost: Non-Members: $4.00; Members: $3.00
Offers a profile of an unusual employee involvement and motivation process that has proven beneficial for both the company and employees.
19-Making the Performance Appraisal Work
by Jim Boswell, Vice President, Employee Relations; and Jeff Fink Training and Development Manager, The Los Angeles Times, Los Angeles, CA
Cost: Non-Members: $4.00; Members: $3.00
Reviews performance evaluation systems, focusing on the elements that are involved in accurately measuring work performance.
18-Gauging the Vulnerability of Your Union-Free Environment
by Lois Voelz, Employee Relations Representative, Texas Instruments, Inc Dallas, TX
Cost: Non-Members: $4.00; Members: $3.00
Explains how a company analyzes its programs, policies and practices to identify weak areas and develop appropriate solutions.
15-Employee Handbooks - Why, When and How?
by Joseph R Fitzpatrick Corporate Relations Manager, Chicago Pneumatic Tool Company, Chicago, IL
Cost: Non-Members: $4.00; Members: $3.00
Explains why employee handbooks are important and how to develop one that meets the requirements of management, employees and the law.
14-The Payoffs of the Team Concept
by Carol J. Telling, Manager, Personnel and Administration, Turbine Components Division, TRW, Inc., Sanford, NC and Richard Strathern, Manager, Turbine Components Plant, TRW, Inc., Crooksville, OH
Cost: Non-Members: $4.00; Members: $3.00
Describes the operation of a team program in a jet engine components manufacturing plant and the benefits of converting to such a plan
13 5-4-3 Alternative Work Schedules - Countdown for Productivity
by Donald W. McMahon, Director, Human Resources, C A. Norgren Company, Littleton, CO
Cost: Non-Members: $4.00; Members: $3.00
Details the operation of a four day workweek geared to a six day production schedule and the positive and negative factors involved.
11-Employee Productivity Improvement Circles
by Maurice R Smith, Manager of Personnel Relations; Ronald Harris, Manager of Productivity and Human Resource Department; and Allan Sedmak Plant Manager, Sundstrand Aviation Operations, Denver, CO
Cost: Non-Members: $4.00; Members: $3.00
Reveals one company's approach to quality circles and tells how employee participation can build morale and improve productivity.
8-A Tomorrow You Can Count On
by James C Hogue, Vice President, Industrial Relations, Florida Steel Corporation, Tampa, FL
Cost: Non-Members: $4.00; Members: $3.00
Describes a futuristic system that includes the use of television and other media to ensure a positive employee attitude toward the company.
6-New Employee Orientation - The Mt. Holly Experience
by Martin R Snoey, Plant Manager, Freightliner Corporation, Mt. Holly, NC
Cost: Non-Members: $4.00; Members: $3.00
Reveals how one plant instills in its employees a sense of loyalty through its employee orientation program.
1-Communications and Climate Building in the Union-Free Environment
Cost: Non-Members: $4.00; Members: $3.00
Outlines the many tools a union-free employer may use to ensure employees reap the benefits of being union-free.
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